

FAQ
Customization (OEM/ODM)
Do you offer OEM/ODM services for skincare products?
Yes! We specialize in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can customize formulations, scents, textures, packaging design, and labeling according to your brand's specifications.
What is the process for developing a custom skincare product?
Standard Process: Consult product → Provide sample → Confirm sample → Provide quotation → Confirm quotation → Sign contract → Arrange advance payment → Complete product registration → Arrange delivery packaging materials → Production → Production completion → Pay balance → Ship out products.
Pricing & Quotation
How do I get a price quote?
Please use our online inquiry form or contact us directly with details of the products you're interested in (product code, quantity, any custom requirements like packaging or formulation changes). We'll provide a detailed quotation promptly.
Do your prices include shipping and customs duties?
Our quoted prices are typically [EXW/FOB/CIF ]. Shipping costs, insurance, and import duties/taxes in the destination country are the responsibility of the buyer. We can assist with logistics arrangements upon request.
Samples
Can I request samples before placing a bulk order?
Samples are provided free of charge, but shipping costs are borne by you. If you don't have a designated logistics provider in China, we can assist in finding a suitable solution. Regarding delivery time: existing products can typically be shipped immediately; samples involving custom formulations will require preparation time determined by their complexity.
Payment Terms
What payment methods do you accept?
We primarily accept T/T (Bank Transfer) and L/C (Letter of Credit). Specific terms are agreed upon in the sales contract.
What are your standard payment terms?
Standard terms for new clients: 100% payment upon order confirmation. Flexible arrangements available for established partners.
Shipping & Logistics
How do you ship products internationally?
We work with reliable freight forwarders and offer shipping options including air freight and sea freight (FCL/LCL). We handle export documentation and can assist with arranging door-to-door service upon request.
Who is responsible for import duties and taxes?
The buyer (importer of record) is responsible for all applicable import duties, taxes (VAT, GST, etc.), and customs clearance fees in the destination country.
Returns & Warranty
What is your policy on defective products?
We stand by the quality of our products. If you receive goods that are materially defective or damaged due to our error, please report it with supporting evidence (photos/videos) within 7 days of receipt. We will investigate promptly and offer a replacement, credit, or refund as appropriate.
Do you offer any product warranty?
We guarantee that our products meet their specifications at the time of shipment. Due to the nature of cosmetics, shelf life and storage conditions are critical. We provide recommended shelf life and storage guidelines.
Target Markets & Restrictions
Which countries do you primarily export to?
Deep-rooted in the Middle East market, serving clients across 50+ countries with worldwide shipping capabilities.
Are there any ingredients you cannot use?
We strictly adhere to the ingredient bans and restrictions of our target markets. We can advise on formulation compliance for your specific market requirements.

Why Choose ARTIS?
- Deep Peptide Focus & Expert Team:Unparalleled specialization.
- Rigorous Efficacy Validation:Supported by data.
- International Quality & Compliance:Meets global standards.
- Custom Solutions & Flexible Partnerships:Tailored to your needs.
- Differentiation Through Science:Empowering clients to build unique, technology-driven brands.
Curated Effective Formulas
Rigorously tested for visible results.
Direct Factory Access
Eliminate markups, maximize your margins.
End-to-End Export Compliance
Hassle-free logistics & documentation.
Science-Driven Formulas
Dermatologist & trichologist-developed solutions with clinically-proven, potent ingredients.
Targeted Rescue
Precision protocols for specific, complex concerns – not generic fixes.
Dual Expertise
Deep, integrated knowledge of both skin biology and scalp/hair physiology.
Gentle Efficacy
Potent rescue that soothes and repairs without harshness, even on compromised skin/scalp.
Rigorous Safety
Highest purity standards, rigorously avoiding irritants & sensitizers.